Note: The organisation name is withheld for confidentiality.:
A Midlands-based charity approached WINGS after experiencing rising staff burnout, communication breakdowns, and repeated turnover in key roles. Traditional wellbeing offers had made little impact.
What We Did
Using the WINGS Culture Intelligence Reset™, we carried out a holistic culture audit:
- Identified emotional and behavioural “culture leaks”
- Mapped leadership impact vs. team experience
- Analysed communication rhythms and stress patterns
- Reviewed psychological safety and trust
- Assessed EQ readiness across teams
What We Found
The charity’s values were strong — but behaviour and emotional climate were misaligned. Teams felt unheard. Leaders felt overstretched. Communication loops were reactive rather than intentional.
The Reset
Over 12 weeks, we delivered:
- Leadership EQ Reset Sessions
- Team Cultural Alignment Workshops
- A Culture Blueprint tailored to the charity
- Energy & workload redesign for wellbeing support
The Outcomes
Within three months:
- Staff sickness reduced by 29%
- Meetings took 40% less time due to clearer communication
- New starters integrated faster due to an updated emotional onboarding process
- Leaders reported “the highest trust levels in years”
The CEO shared:
“The WINGS Culture Intelligence Reset™ showed us issues we didn’t even know existed — and gave us the tools to transform them.”
This is what culture intelligence makes possible.